We trust that this finds you well.
In the course of the year 2021, one of the key projects undertaken by KATO in partnership with Pesapal was the development of a Booking Portal to assist members acquire business leads for intending travellers to Kenya.
Phase 1 of the Bookings Portal (the public face and safari requests) has been active since October 2021 and its therefore a good time to carry out an interim assessment to identify areas of improvement as we prepare to implement Phase 2 (integration of discounted Hotel rates for KATO members).
We request ALL members (whether you are using the Portal or not) to kindly complete the Survey found at this LINK so as to help develop concrete ideas on how to improve the service.
Fred Kaigua, ACIArb, CPM